L&M Fleet Supply is proud to offer world-class customer service for over 50 years. We place the highest level of importance on customer satisfaction in our 10 retail stores, as well as our online store. Our internet department is here to answer any questions or resolve any concerns you may have Monday to Friday from 8:00 am-4:00 pm Central Standard Time. Messages received Saturday and Sunday will be returned Monday morning or at a time requested by our customers.
Orders placed to our online store will be shipped via UPS at standard UPS rates. These rates are determined by item weight (pounds). Additional handling charges may apply. A copy of the order receipt will be transmitted via email if the customer provides a working email address during the checkout process.
Each order shipped will include a packing slip stating the following:
• A copy of our return policy with exchange and return instructions
• Customer Name
• Items Purchased
• Ship-To Location
• Bill-To Location
Customers may select Spee-Dee Delivery Service (Where available, 1-4 days),
UPS Ground (1-7 days transit), UPS 2-Day Delivery, or UPS Next Day Delivery.
Please allow 1-3 business days for processing on all orders, regardless of selected shipping method.
Orders may only be delivered to the United States, no exceptions.
Weekends and holidays are not included as business days
L&M Fleet Supply cannot be responsible for any delivery requests or accommodations beyond the UPS-determined delivery policy.
Please note that orders to Alaska and Hawaii will require additional shipping charges, as well as oversize and freight items. Upon receiving Alaska and Hawaii orders, an L&M Fleet Supply representative will contact the customer to discuss these required charges.
Items with weights or dimensions deemed too large for standard UPS delivery will be delivered using UPS Freight and will be delivered using a powered liftgate.
L&M Fleet Supply is happy to offer free ground shipping on most orders $99.00 or greater.
Some items may be shipped directly from our vendors. Please allow additional time for delivery. Returns may be subject to the manufacturer’s restocking charges.
Our shipping and handling charges and policies are subject to change without notice.
A street address is required for all shipments. No P.O. Box delivery is allowed. Any order received that requires an address correction after the package is in transit may be subject to a $20 non-refundable processing fee.
In the case that an order is undeliverable or returned to the sender due to incorrect shipping information provided by the customer, the customer may be responsible for any return shipping charges incurred.